Frequently Asked Questions

1. Who is the author of the software available on this web site?
2. What is the experience of the authors of the software?
3. Does this software run on Windows 10?
4. Is this software compatible with older versions of Windows?
5. I don't see the currency for my country in the Cash Counter.
6. The currency for my country doesn't match what the Cash Counter shows.
7. I don't see the user interface language for my country in the Cash Counter.
8. The user interface translation in the Cash Counter is wrong or incorrect.
9. The Cash Counter doesn't have a feature I need. Can you add it?
10. How do I completely remove the Cash Counter from my computer?
11. How can I buy the Cash Counter program lisense?
12. How much does it cost to buy license for the Cash Counter program?
13. What if the license selection for the Cash Counter program doesn't suit my needs?
14. The currency format for my country is not right. How can I correct it?
15. The currency for my country is not in the Cash Counter program. How can I add it?
16. How can I move the Cash Counter program to another computer, or to another Windows user account?
17. What if I purchased the license for the desktop version of the Cash Counter, can I use it for the copy of the app that I downloaded from the Windows Store?
18. How to tell whether I have a desktop or a Windows Store version of the Cash Counter app, and what version number is it?
19. Does the Cash Counter app installer support silent installation?
20. I purchased a license for the Cash Counter. Is there a way to install and register it on multiple computers at once?
21. I've been using your app for a while, but now when I run it I get an error message that says, "A device attached to the system is not functioning."
22. I paid for my license via PayPal but I did not receive registration email.
23. I paid for my license some time ago. Now I need to reinstall the software but I can't find the registration email.

Answers

1. Who is the author of the software available on this web site?

   Every software product available for downloading on this website was designed and coded by a trusted team of developers lead by Dennis A. Babkin. For authenticity and to provide better trust for our users we code-sign our executable files with Dennis' personal digital certificate.
   
   To check authenticity of any of our executable file, right-click it (.exe, .msi or .dll files only) and go to its Properties. Then switch to Digital Signatures, and make sure that the signer (or publisher) on the certificate is Dennis A. Babkin. Then highlight it, click "Details" and make sure that "Digital Signature Information" is shown as "This digital signature is OK."
   
   
   
   This is how you can make sure that the software is genuine, that it was not tampered with and that it came unaltered from our developers. We always stand by all of our signed files.
   
   In case an exectuble file that "claims" to have been downloaded from our site does not pass any of the steps of the digital signature verification outlined above, DO NOT run that file and notify us about it!

2. What is the experience of the authors of the software?

   Our software developers have a wide range of skills including: C, C++, MFC, Objective-C/Cocoa/Cocoa Touch, C#, ASP.NET, HTML/DHTML, JavaScript, VBScript, PHP, SQL/MySQL, ActionScript, x86 Assembly, and much more. We also have a full set of design and graphics skills with Adobe Photoshop, Adobe After Effects, Adobe Acrobat, Adobe Dreamweaver, Microsoft Word, Microsoft Excel, Microsoft Access, and more.

3. Does this software run on Windows 10?

   Yes, it does. It runs as a desktop app, or as a UWP app that you can download directly from the Windows Store.

4. Is this software compatible with older versions of Windows?

   It depends how far back you want to go. We tested the Cash Counter to run on Windows Vista, as well as on Windows XP SP3, and SP2. It may run on earlier operating systems, but at the current moment we're not able to verify that. Note that some currencies may not be available on older operating systems.

5. I don't see the currency for my country in the Cash Counter.

   Yes, we apologize for that. We did an extensive research on the world currencies before making the Cash Counter, but we admit that it is possible that we might have missed some less known currencies. If you want to help us include your currency in the next update for the Cash Counter, please follow these instructions.

6. The currency for my country doesn't match what the Cash Counter shows.

   We apologize for that. We did an extensive research on the world currencies before making the Cash Counter, but we admit that it is possible that we might have messed up some less known denominations. If you want to help us correct it in the next update for the Cash Counter, please follow these instructions.

7. I don't see the user interface language for my country in the Cash Counter.

   The development of the Cash Counter is the work in progress. We will be adding new user interface languages as we go. Please contact us via feedback if you want to help us with the translation to your language.

8. The user interface translation in the Cash Counter is wrong or incorrect.

   We apologize for that. We do not have the in-house capabilities to translate the Cash Counter to any language other than English. So since all translations are done by our loyal supporters and since most certainly we do not speak that language ourselves, it is possible that some translations were made incorrectly. If you want to help us correct it in the next update for the Cash Counter, please contact us via feedback.

9. The Cash Counter doesn't have a feature I need. Can you add it?

   Yes, absolutely. Make sure to send your suggestions via feedback and we'll do our best to implement it in one of the next updates to the Cash Counter. Also please be assured that we read all your messages, in despite of the fact that we're not always capable of replying to everyone.

10. How do I completely remove the Cash Counter from my computer?

    If you're using the Cash Counter version 1.3.* or later, simply go to the Windows Control Panel, pick "Programs and Features", locate "Cash Counter - Small Office Tools" in the list and click Uninstall to remove it from your system.
    
    For Windows 10, go to Start and begin typing Cash Counter. This should bring up the Cash Counter app icon. Right-click it and select Uninstall. If you have a Windows Store version of the app, it will uninstall it right away. But if you have a desktop version of the app, it will open up "Programs and Fearures" window that will let you remove Cash Counter manually. For that locate "Cash Counter - Small Office Tools" in the list, then click it and select Uninstall to remove it from your system.
    
    WARNING: If you uninstall the Cash Counter app, it will also remove all of the data collected by the program during its operation!
    
    For older versions of the program, read the following:
    
    While writing the Cash Counter we attempted to make the process of its installation and uninstallation as easy as possible for an average computer user. If you read the main manual you will see that we ditched the archaic Windows-like installation process in favor of a simple drag-and-drop of the Cash Counter icon. To make it as easy for an average user to remove the program, the process is as simple as well. In most circumstances and for the most modern computers this process is more than enough to remove the Cash Counter.
    
    Still, for someone with advanced knowledge of how Microsoft Windows operates there will be a question of how were we able to bypass the standard Windows installation procedure with our drag-and-drop (simplified) technique? Well, technically speaking we didn't bypass anything. We simply didn't use it. To delve just a little bit into technical details, the Cash Counter doesn't need to use any of the Windows system kernel, nor any of the Windows protected locations, and thus we didn't need to invoke the UAC, elevate privileges, or do what most Windows programs do during installation. Instead we were able to install the Cash Counter into its own sandbox. Having done that, it can run on any Windows user account with pretty much any user privileges without imposing any threat to the system kernel.
    
    But, what about its data file, the Cash Counter must be storing it somewhere? Yes, it stores most of its data in a single SQLite database file. Notice the word "lite". This file turns out to be quite small, say, in comparison to a single indexing file that Windows 7 may create automatically in your pictures folder. Thus for any modern computer removing this database file will make as much of an impact as a single drop in a bucket. Besides that, preserving the Cash Counter's database will ensure that if you change your mind in the future, all of your data will remain intact. OK, but what about the System Registry, the Cash Counter must use it as well? Yes, it does use it, but again, the only thing it uses it for is to store a handful of user preferences that has a very miniscule impact on the overall size of the used space on your hard drive.
    
    Still, if you want to remove all of the data mentioned above, download this utility that will do it for you.
    
    And lastly, let me assure you what the Cash Counter does not do: It does not modify or in any way access any of the system (or private) parts of your system and of its kernel. It does not install anything on your computer (except its database file that it keeps in the application data folder for the current Windows user account). It does not write itself into the Windows auto-start. It does not add or modify anything in your web browser.

11. How can I buy the Cash Counter program license?

    After you've downloaded and installed the Cash Counter program, click "Buy Your Copy" button in its main window. Or, go to "Help" in the main menu on top and select "Buy Your Copy".
    
    If you downloaded the Cash Counter app from the Windows Store, the app will display the store purchase window. After you complete the purchase your copy of the Cash Counter will be activated immediately.
    
    If you downloaded the desktop version of Cash Counter, the app will take you to our web site that will process your payment. After your payment is processed you will receive an automatic email with the instructions on how to register your copy. (This email will be dispatched to your email address associated with your PayPal account.) Note that if you did not receive the registration email within a short time after making a payment, check your Spam folder.

    To prevent scam we will not be able to resend your registration email to an address other than the one associated with your PayPal account.

12. How much does it cost to buy license for the Cash Counter program?

    We provide several types of licenses for the desktop version of the Cash Counter app. The cost for each license depends on the number of copies of the app that you're intending to use:
    
    
    • 1-10 copies = $4.99 total
    • 11-20 copies = $9.50 total
    • 21-30 copies = $14.50 total
    • 31-40 copies = $19.00 total
    • 41-50 copies = $23.99 total
    • 51-75 copies = $30.00 total
    • 76-100 copies = $35.00 total
    • Unlimited copies = $49.99 total
    
    Once you make a one-time payment for the license that suits your needs, you will own that license for the life-time of your version of the Cash Counter app.
    
    Check this FAQ for details on how to buy license, or this FAQ on how to move license from one computer to another.
    
    Note that this license scheme does not apply if you purchase your copy of the Cash Counter app from the Windows Store. Check Windows Store for details.

13. What if the license selection for the Cash Counter program doesn't suit my needs?

    In most cases you should select the license type that encompasses the number of copies of the Cash Counter app that you will be using. For instance, if you need only a single copy of the app you should select the license for 1-10 copies. Similarly if you need 11 copies of the app, you should select the license for 11-20 copies. Alternatively, if you don't know the actual number of copies that you may need, you should select the "unlimited" license.
    
    Note that if you downloaded your copy of the Cash Counter from the Windows Store, your license agreement will be different. Check Windows Store for details.
    
    For additional questions, contact us via feedback.

14. The currency format for my country is not right. How can I correct it?

    We appreciate if you help us correct any inconsistencies in the program. To issue an existing currency format correction please do the following:
     
    • From within the program, go to Tools -> Preferences.
       
    • Switch to the Denominations tab.
       
    • Switch to your country and apply all necessary corrections to your currency. (Refer to the manual for details.)
       
    • Click on the "..." button (below the right currency column) and select "Send Currency Format To Developers." (Note that the Internet connection is required at this point. If Internet connection is not available on your system, use the "Copy Currency Format" command instead to copy the format to the Windows Clipboard. After that you'll be able to paste it into a text document and email it to us via feedback page from another computer.)
       
    • Wait for our feedback page to load up. At that point it should be filled out with technical details for your currency. (If it is not, then use the "Copy Currency Format" command as described above.)
       
    • Provide additional comments about your correction. (This will help us to issue an update more efficiently.)
       
    • Also provide your email address so that we can contact you back if we have any questions. (We promise that we will not send you any unsolicited emails!)
       
    • And send your feedback.
       
    • When received we will always confirm it with you. Thank you!

15. The currency for my country is not in the Cash Counter program. How can I add it?

    We appreciate if you help us improve the program. To suggest your country's currency that is not in the program, please do the following:
     
    • From within the program, go to Tools -> Preferences.
       
    • Switch to the Denominations tab.
       
    • Switch to the country that most closely resembles your currency, and edit it out to match the currency for your country. (Refer to the manual for details.)
       
    • Click on the "..." button (below the right currency column) and select "Send Currency Format To Developers." (Note that the Internet connection is required at this point. If Internet connection is not available on your system, use the "Copy Currency Format" command instead to copy the format to the Windows Clipboard. After that you'll be able to paste it into a text document and email it to us via feedback page from another computer.)
       
    • Wait for our feedback page to load up. At that point it should be filled out with technical details for your currency. (If it is not, then use the "Copy Currency Format" command as described above.)
       
    • Provide additional comments about your currency and what country it is for. (This will help us to issue an update more efficiently.)
       
    • Also provide your email address so that we can contact you back if we have any questions. (We promise that we will not send you any unsolicited emails!)
       
    • And send your feedback.
       
    • When received we will always confirm it with you. Thank you!

16. How can I move the Cash Counter program to another computer, or to another Windows user account?

    The following mostly applies to the desktop version of the Cash Counter app, or the one that you downloaded from our web site:
    
    As stated above, depending on your purchased license type you may install up to that number of copies of the Cash Counter app. In case you want to move the Cash Counter app to another Windows user account, or to another computer and preserve the copy count for your license, do the following:
     
    • Make sure to export your current data into a file by going to File -> Export Database in the main menu and move it to the new location.
       
    • From within the program, go to Help and pick De-authorize.
       
      Note that for an older version of the Cash Counter app you will need to go to Help -> About Cash Counter and then click the "De-authorize" button there.
       
    • Confirm de-authorization by clicking "Yes."
       
    • At this point the de-authorized copy of the Cash Counter program will close automatically. (You will not be able to use this copy of the program until you Authorize it again. Read the next bullet point to learn how.)
       
    • Download the copy of the Cash Counter program onto the new location and register it by going to Help -> Authorize Your Copy, and use your registration name and code that were sent to you in the registration email when you purchased your license. (In case you cannot find the registration email contact us via feedback and provide your current registration name. We will then resend your registration code to you.)
       
      IMPORTANT: To prevent scam, please note that we will not forward your registration information to an email address other than the one associated with your PayPal account that was used to purchase your license.
       
      Note that for an older version of the Cash Counter app the "Authorize Your Copy" menu item will not be available. In that case you will need to follow instructions sent to you in the registration email when you purchased your license.
       
    • Import your previously exported data file by going to File -> Import Database from the main menu.
    
    Note that if you purchased your copy of the Cash Counter app from the Windows Store, you will be bound by their terms of the license agreement.

17. What if I purchased the license for the desktop version of the Cash Counter, can I use it for the copy of the app that I downloaded from the Windows Store?

    No. Those license types are not compatible and should not be mixed. Moreover, we will not be able to transfer one license type to another.
    
    If you're planning to run the Cash Counter app primarily on Windows 10 as a user who logs in under the same Microsoft account, we recommend that you purchase your license from the Windows Store. For any additional license types available through Windows Store you should contact Microsoft directly.
    
    Otherwise, for more complex license schemes please download and use the desktop version of the app.

18. How to tell whether I have a desktop or a Windows Store version of the Cash Counter app, and what version number is it?

    If you already have your Cash Counter app installed, go to Help -> About Cash Counter. The window will give you the version number of the app that you have installed. Then look below in the "Registration For This Copy" section. If it says "Windows 10 Store" then you have a copy of the app that you downloaded and licensed from the Windows Store. If the message below says that you have a trial or a demo version of the app, click "Buy Copy" button. If you see a window asking for your Microsoft account credentials, then you have a Windows Store copy of the app. Otherwise you will see a popup window explaining how to make a purchase through our web site using PayPal. In that case you have a desktop version of the Cash Counter app.
    
    If you haven't downloaded the Cash Counter app yet, your can download a desktop version from here, and the Windows Store version from here.
    
    Note that both versions work in a very similar way, and one does not have a significant advantage over another. The only difference is in licensing schemes, and in the way each version is installed, uninstalled and updated. Desktop version assumes manual installation, while Windows Store version does so automatically. Windows Store version can also be installed only on Windows 10 or later OS.

19. Does the Cash Counter app installer support silent installation?

    Yes, it does. You can use the following options for the silent installation of the desktop version of the Cash Counter app only:
    
    
    • Install Cash Counter app with default features:
      

       msiexec.exe /qn /i "path-to\Installer-CashCounter.msi"

    • Install Cash Counter app with complete set of features:
      

       msiexec.exe /qn /i "path-to\Installer-CashCounter.msi" ADDLOCAL=All

    • Install Cash Counter app with specific features:
      

       msiexec.exe /qn /i "path-to\Installer-CashCounter.msi" ADDLOCAL=<Features>

      where, <Features> is a comma-separated list of the following features that you'd like to install:
      

      Feature Name	Description
      MainProgram	Program & documentation (must be specified)
      ShortcutsStart	Start menu shortcuts
      ShortcutsDesktop	Desktop shortcuts

      
      
    • Uninstall desktop version of the Cash Counter app:
      

       msiexec.exe /qn /x "path-to\Installer-CashCounter.msi"

      Note that you must use the same .msi installer file that was used to install the desktop version of the Cash Counter app.
      Before running this command, ensure that all copies of the Cash Counter app are closed.
      This command cannot be used to uninstall the Windows Store version of the app.

20. I purchased a license for the Cash Counter. Is there a way to install and register it on multiple computers at once?

    Yes, absolutely. The installer for the desktop version of the Cash Counter app allows to install the app on multiple computers using a multi-copy license. (Before proceeding though, make sure that your purchased license allows installation of your intended number of copies.)
    
    To install the Cash Counter app and automatically register it on multiple computers you can use Group Policy Objects on the Active Directory domain to call the installer as such:
    

    msiexec.exe /qn /i "path-to\Installer-CashCounter.msi" REGNAME="<name>" REGCODE="<code>" ADDLOCAL=<features>

    where:
    

    Parameter Name	Description
    <name>	Registration name that was emailed to you after you purchased the Cash Counter license.
    <code>	Registration code that was emailed to you after you purchased the Cash Counter license.
    <features>	Comma-separated list of features to install. See this FAQ for details.

    
    Example:
    

    msiexec.exe /qn /i "C:\Installers\Installer-CashCounter.msi" REGNAME="John Doe" REGCODE="AB-CDE-FG-HIJKL-MN" ADDLOCAL=MainProgram,ShortcutsStart,ShortcutsDesktop

    Will install the Cash Counter app along with its Start menu and desktop shortcuts, and also register it under the name of John Doe.
    
    
    Note that the registration code given in the example above is not a valid one and is used for demonstration purpose only.

    INFORMATION: Windows Store version of the Cash Counter app does not support this feature.

21. I've been using your app for a while, but now when I run it I get an error message that says, "A device attached to the system is not functioning."

    Symptoms: When you run the Cash Counter app on Windows 10 you may see the following error message and the app won't start:

    

    
    

    Cause: This seems to be a bug in Windows 10. The reason you see this message is because your trial period for the Windows Store copy of the app has expired. Unfortunately Windows 10 doesn't seem to handle such condition with any grace. We hope that Microsoft will soon fix this issue.

    Resolution: Click this link to bring up Cash Counter app in Windows Store. Click "Buy" to purchase it. When your purchase goes through, try running the Cash Counter app again. If the error message persists, reboot your computer and try again. If rebooting doesn't help, uninstall the Cash Counter app and then install it back. (You will not have to purchase it twice.) This will fix the issue, although if you uninstall the app, it will also permanently delete all the data in it, including users in the app and previous cash counts. Note that we have no control over how Microsoft handles Windows Store app uninstallations.

22. I paid for my license via PayPal but I did not receive registration email.

    All registration emails are sent automatically to the primary email address associated with your PayPal account. In some cases your email provider (GMail, Outlook, etc.) may place your registration email in the Spam, Junk, or Other folder instead of your Inbox. So the first step is to check in those folders.

    But if you still can't find the registration email, contact us and provide your registration name or an email address associated with your PayPal account and we will re-send you a copy of your registration.

    IMPORTANT: It is paramount to note that if our original email did not reach you, sending us your follow-up email from the same address will probably result in our second email not reaching you either. So keep this in mind! As a guaranteed two-way communication channel, please consider Direct Messaging us @dennisbabkin on Twitter, or message us on Facebook.

    IMPORTANT: Additionally, to prevent fraud, please note that we will not forward your registration information to an email address other than the one associated with your PayPal account.

23. I paid for my license some time ago. Now I need to reinstall the software but I can't find the registration email.

    If you can't find your previous registration email, contact us and provide your registration name or the email address associated with your PayPal account and we will re-send you the registration.

    To find your registration name bring up the Cash Counter software and then go to Help -> About Cash Counter in the top menu. The popup window will show the registration name for that copy:

    

    Also, as a side note, please make sure to read this FAQ on how to de-authorize your old copy and to move your data to a new location.

    IMPORTANT: After you email us your request, make sure to check your Spam, Junk or Other folder. At times your email provider may place our reply there. As a guaranteed two-way communication channel, please consider Direct Messaging us @dennisbabkin on Twitter, or message us on Facebook.

    IMPORTANT: Additionally, to prevent fraud, please note that we will not forward your registration information to an email address other than the one associated with your PayPal account that was used to purchase your license.

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